Terms and conditions

General terms and conditions of RhoCity B&B

Introduction

This document aims to fix the general term and conditions of the pre-reservation services and online reservations of RhoCity, whose registered office finds at number 13, Via Magenta in Rho (CAP 20017 P. I. 08031250965).

Use of the online booking services of RhoCity

Servizi di prenotazione online

1. Purpose. Online reservations services aim to book a room in one of our two locations. Using our services will assume the full and unreserved acceptance and validity of every general terms and/or conditions and they will be automatically included in the contract signed with RhoCity: no transcription is required.

2. Confirmation. Online reservation at our web-site is automatically confirmed, except in the exceptional case, never happened so far, of simultaneous booking of the same room for the same period, causing an overbooking: in this case, the user will be notified within 24 hours and will have the right to change reservation (room or day) or to cancel the booking and receive immediate refund via bank transfer of the entire paid.

3. Priority. Online reservations have precedence on phone reservations, in any case the first in temporal order who provides for payment has priority.

4. Drafting procedure. Using our online service, you will receive a confirmation of your booking and purchase via e-mail. The e-mail is the proof of you reservation and we ask the User to bring a copy with you and show it when checking in.

5. Check data. The User is obliged to check all data entered during the booking process and on the confirmatory e-mail. In case of any error, the User has to write immediately a prompt communication to RhoCity.

Dissolution of the contract, cancellation of the reservation and related penalities

Cancellation of the reservation by the User within 14 days causes no penalties. The cancellation should be done before the fixed time limit (9.00 a.m Italian time).

After this time limit, RhoCity will take the following policies:


• Within 14 days or more before the date of arrival will causes no charge.

• From 7 to 13 days before the date of arrival will be charged 50% of the total cost of stay.

• From 6 days to the day prior to arrival will be charged 90% of the total cost of stay.

• In case of no-show not preceded by any communication by the User will be charged the total cost of stay.

• In case of lacking exhibition nothing will be returned.

The User agrees to use our web-site and the services offered by the same web-site in accordance with the laws, morals, good customs and public order as well as everything stated in these instructions for use. As a result, it is forbidden to use our web-site and the services offered by the same web-site with illicit purposes or effects and/or conflicting to what it is established in these agreements, harmful to the rights and/or to the interests of third parties, and causing in any way damage to the web-site or preventing the normal use as well as of the accessible services from other Users, RhoCity and/or its image.